Frequently Asked Questions
Discover everything you need to know about our premium French ceramic cookware.
Where is Emile Henry cookware manufactured?
All Emile Henry products have been proudly designed and manufactured in Marcigny, Burgundy, France since 1850, using local clay and natural glazes.
Is your ceramic cookware safe for the dishwasher and microwave?
Yes, our HR Ceramic® (High Resistance) is highly durable and safe for use in the dishwasher, microwave, oven, and freezer. It is resistant to thermal shock and scratching.
What is your shipping policy for fragile items?
We use specialized protective packaging to ensure your ceramics arrive safely. Orders typically ship within 2-3 business days, and we offer free standard shipping on orders over $100.
How do I care for my Emile Henry products?
While dishwasher safe, we recommend soaking stubborn food residue in hot water with a little vinegar or dish soap before cleaning. Avoid using abrasive scouring pads to maintain the glaze's luster.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Additionally, our products carry a 10-year guarantee against manufacturing defects.
Can I use these ceramics directly on a stovetop?
Most of our items are designed for oven use. However, our 'Flame' line is specifically engineered to be used directly on all types of stovetops (gas, electric, halogen) and even on the grill.